Returns & Refund Policy
We want you to love your purchase. Please review our policy below for details on returns, refunds, and eligibility.
Domestic
U.S. Orders — 60-Day Returns
We accept returns on U.S. orders within 60 days of the purchase date.
Eligibility requirements:
- Item must be unused, undamaged, and in like-new condition
- Item must be returned in its original packaging
- Customer is responsible for return shipping costs
- Returns must be sent to our U.S. warehouse in Maryland
Once your return is received and inspected, approved refunds are processed within 3 business days and issued to the original payment method.
Global
International Orders
We currently do not accept international returns or exchanges.
That said, we stand behind every shipment. If your international order is lost or damaged during transit, we will reimburse or replace the item at no additional cost. Please contact us as soon as possible if this occurs.
Options
Exchanges & Store Credit
- Exchanges and store credit are available for eligible U.S. returns only
- International exchanges are not supported at this time
Process
Return Authorization
To initiate a return, please contact our customer support team for instructions prior to shipping your item.
Returns sent without prior authorization or not meeting eligibility requirements may be refused and may not qualify for a refund, exchange, or store credit.
Shipping
Return Address — U.S. Only
Attn: Customer Service
604 Red Ct
Frederick, MD 21703
United States
Timeline
Refund Processing
- Refunds are issued to the original payment method
- Processing begins within 3 business days of receiving an approved return
- Your bank or payment provider may take an additional 5–7 business days to post the refund
Contact Us
Our team is here to help with any questions.
Phone: +1 (866) 525-4525
Email: support@nutribas.com