Refund policy


We want you to love your purchase. Please review our policy below for details on returns, refunds, and eligibility.

U.S. Orders (60-Day Returns)

We accept returns on U.S. orders within 60 days of the purchase date.

Eligibility requirements:

  • Item must be unused, undamaged, and in like-new condition

  • Item must be returned in its original packaging

  • Customer is responsible for return shipping costs

  • Returns must be sent to our U.S. warehouse in Maryland

Once your return is received and inspected, approved refunds are processed within 3 business days and issued to the original payment method.

International Orders

We currently do not accept international returns or exchanges.

That said, we stand behind our shipments. If your international order is lost or damaged during transit, we will reimburse or replace the item at no additional cost. Please contact us as soon as possible if this occurs.

Exchanges & Store Credit

  • Exchanges and store credit are available for eligible U.S. returns only

  • International exchanges are not supported at this time

Return Authorization

To initiate a return, please contact our customer support team for instructions.

Returns sent without authorization or not meeting eligibility requirements may be refused and may not qualify for a refund, exchange, or store credit.

Return Shipping Address (U.S. Only)

NUTRIBAS
Attn: Customer Service
604 Red Ct
Frederick, MD 21703
United States

Refund Processing Time

  • Refunds are issued to the original payment method

  • Processing begins within 3 business days of receiving an approved return

  • Your bank or payment provider may take 5–7 business days to post the refund

Contact Us

If you have any questions, we’re here to help:

Phone: +1 (866) 525-4525
Email: support@nutribas.com